Customer Service Representative

Saint Charles, MO
Full Time
Mid Level
Pay: Based off experience $18-$20 
Hours: Monday-Friday 8am-4:30pm
 

Key Responsibilities

  • Build and maintain professional relationships with domestic customer accounts

  • Respond to customer inquiries via phone, email, or other channels in a timely and courteous manner

  • Process quotations, purchase orders, and claims accurately

  • Update customers, sales reps, and internal stakeholders on order status and changes

  • Interpret and enter technical drawings into the system as required

  • Recommend appropriate products and services based on customer needs

  • Collaborate with management to grow and maintain customer accounts

  • Maintain accurate and organized records of customer interactions

Qualifications

  • Must be 18 years or older

  • Bachelor’s degree preferred (relevant education or experience may be considered in lieu)

  • 2+ years of experience in a customer service role, preferably in an engineering or manufacturing environment

  • Technical aptitude and understanding of product specs is a plus

  • Proficient with MS Office Suite (Word, Excel, Outlook)

  • Strong verbal and written communication skills

  • Highly organized and detail-oriented

  • Able to work independently and in a team environment

Physical Requirements

  • Ability to sit at a desk and use a computer for extended periods

  • Ability to stand, kneel, bend, and walk throughout the workday as needed

  • Must be able to lift up to 10 lbs occasionally

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